공동주택관리지원센터의 역할과 장단기 발전방안 연구

서지정보

ㆍ발행기관 : 한국주거학회 ㆍ수록지정보 : 한국주거학회논문집 / 26권 / 6호
ㆍ저자명 : 은난순, 곽도, 채혜원, 지은영

목차

I. 서 론
II. 공동주택관리지원센터 현황
III. 공동주택관리지원센터의 업무와 지원서비스에 대한 수요자 의견
IV. 공동주택관리지원센터의 역할과 기능, 예산지원에 대한 전문가 의견
V. 공동주택관리지원센터의 장단기 발전 방안
IV. 결론 및 제언
REFERENCES

한국어 초록

영어 초록

This study was carried out to offer direction to the Housing Management Support Center in terms of its key featuresand specific operational tasks. The research involved the property management office (n=35) and Resident Representativesof the apartment blocks (n=52). Advisory Services conducted a consumer survey, as well as a survey of expertinterviews (n=15). Survey results were as follows: (1) the Managing Director and secretary residents were satisfied withthe Diagnosis and Advisory services; (2) the administrative support services need to address housing issues, including along-term repair plan and advice on using long-term repair reserves and “conflict resolution associated with publichousing management”; and (3) there was a greater need for a “basic, common-sense Housing Management InformationBase to provide services to the Resident Representatives of the apartment blocks”. Based on the survey results, the mainroles of the Housing Management Support Center are to act as a House of Commons Administrator to handlecomplaints with counseling, diagnosis and advice; to support the Resident Committees; to provide professional training,research, and investigation; to support community revitalization; to manage the business of guidance and inspection; tocoordinate conflicts and disputes; to build a comprehensive source of information; and to build networks.

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