ISO 9001:2008 품질경영시스템 인증동기에 따른 요구사항 실행이 경영성과에 미치는 영향에 관한 연구 : 중소기업 제조업체를 중심으로

서지정보

ㆍ발행기관 : 한국산업경영시스템학회 ㆍ수록지정보 : 산업경영시스템학회지 / 38권 / 4호
ㆍ저자명 : 김용준, 정영배

목차

1. 서 론
2. 이론적 배경 및 선행연구
2.1 ISO 9001의 인증동기
2.2 ISO 9001의 요구사항과 경영성과
3. 연구 방법
3.1 연구모형
3.2 가설 설정
3.3 변수의 조작적 정의 및 측정방법
4. 실증분석
4.1 표본설계 및 분석
4.2 측정변수의 신뢰성 및 타당성 검정
4.3 연구가설의 검정
5. 결 론
References

영어 초록

ISO 9001, quality management system, is widely known as advancing internal efficiency and productivity in various industry. As a result, the number of companies that have adopted ISO 9001’s certification have been increasing continuously year by year since ISO 9000’ family standard was published in 1987s. This fact shows that a lot of businesses are trying to get the accreditation for improving the competitiveness of quality. The purpose of this study is to present that ISO 9001’s certification motives affect to the requirement’s implementation and show that the execution of requirements influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected twenty assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factors of certification motive influence on the requirement’s implementation except resources management. Second, the two elements of ISO 9001 requirement, resources management and product realization, have an important effect on the operational performance and financial performance considerably in the companies that choose the internal motive. Finally, the two requisites of ISO 9001 requirement, resources management and measurement, analysis and improvement, affect to the operational performance and financial performance significantly in the businesses that select the external motive. Based on the results, the companies that choose the internal motive have a good performance to execute the ISO 9001 requirements. Also, to implement the requirements of ISO 9001 is helpful for the companies to produce the operational and financial performance.

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