[호텔경영] 호텔 현관 실무론

소개글

영어로 쓴 현관실무론입니다.
많은 도움이 되시길...

목차

Contents
1. INTRODUCTION
- EXPLAINATION OF ORGANIZATION CHART

2. STRUCTURE OF FRONT OFFICE
I) FRONT OFFICE MANAGER
II) ASSISTANT FRONT OFFICE MANAGER
III) RESERVATION MANAGER
IV) RESERVATION CLERK
V) ROOM CLERK (Reception Clerk)
VI) NIGHT CLERK
VII) FRONT CASHIER
VIII) NIGHT AUDITOR
IX) MAIL CLERK
X) KEY CLERK

3. FRONT SERVICE
I) DOORMEN
II) BELLMEN

4. RESERVATION
III) RESERVATION METHOD
IV) CONFIRMATION SLIP
V) CANCELATION POLICY AND ITS CHARGE
VI) RESEVATION RACK SLIP

5. GUEST CHARGE PAYMENTS

6. GUEST CHECK-OUT
- METHOD OF PAYMENTS

CONCLUSION

본문내용

I. Introduction
Regardless of whether a hotel is a simple rooming house or encompasses within its four walls all the facilities of a small city, it is truly a 몆eople?business ?not only in that it exists to serve people, but in that it requires the service of people to exist. All hotels rent rooms and most also offer food and beverages for sale. The successful ones add an extra ingredients; good service this is the only product that cannot be purchased. Service in each depends entirely on its staffs.
The front office and service staffs are the contact people with guests.

참고 자료

1. 호텔 현관, 객실 실무론 by 김영준, 민덕기, 김영화 ( 대왕사 )
2. 호텔 객실 실무론 by 이무성 주종대 ( 백산출판사 )
3. 호텔 실무론 by 원융희 ( 백산출판사 )
4. 호텔 실무론 :현관, 객실 중심 by 최풍운 ( 백산출판사 )
5. Hotel and Motel Mangagement and opearation by William S Gray
6. Hotel/Motel front desk personnel by Grace, June Paige