APC CERTI2. ASSESSMENT & Role-play
- 최초 등록일
- 2013.07.18
- 최종 저작일
- 2012.05
- 4페이지/ MS 워드
- 가격 1,000원
목차
A : ROLE PLAY
B : DIVERSITY PLAN
본문내용
SCENARIO # 1
A couple goes into a restaurant and is greeted by the waiter who seats them and give the couple a menu.
They both decide to order soup. After the soup is delivered to their table they discover their soup is cold.
SCENARIO # 2
A customer needs some assistance in choosing the right holiday package by a professional by a professional travel consultant.
It is your duty to suggest to the client a suitable holiday package to the client a suitable holiday package to suit his needs.
<중 략>
Working with people from different customs provides an opportunity to learn new attitudes, beliefs and values. All help to dispel prejudice. Performing one`s duties alongside an employer, co-worker or subordinate who is different can increase understanding. The workplace is the most common arena to learn to understand another`s values and beliefs.
Working with someone of a different background, skin color, education and values persents an opportunity to exercise tolerance for difference.
참고 자료
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