최신영문서신작성기법 및 서신사례 9차

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본문내용

Dear Mr. John J. Williams,
We are very sorry to learn from your fax of June 23, 2013 that our shipment of your order No.#04869 was inferior in quality.
Upon tracing our records, we find that our shipping clerk shipped the sample No.540122 Silk Scarves, HQ 1001/1002 instead of those of the sample No.540120 for which your order was given.
We are very sorry for this carelessness on our part. In order to adjust your claim at this time, we would like either to send you the right goods as soon as possible or to give you a special allowance of 5% off the invoice amount.
Please accept our apologies for the inconvenience we have caused you and let us know which of the above two adjustments is preferable to you by fax or E-mail without delay.

<중 략>

“Letter replying to the claim of inferior quality”으로 불량품질에 대한 Claim 제기서신이다. 당사로서는 이에 대해 구체적으로 보상하기 위하여 즉시 대체품을 제안하며, 또는 최저가격으로 처리하도록 권장하는 것은 Claim을 처리하는 아주 좋은 예라고 할 수 있다.
주
inferior goods for examination：검사를 위한 불량품
be packed in your consignment：귀사 적하에 포장되다
have arranged(fix, prepare) for immediate dispatch of replacement：대체품 선적을 즉시 준비하다
a credit note for difference：대변전표
take all possible steps to ensure that such a mistake：그런 착오를 다시 일으키지 않을 것을 보증하기 위해 모든 조치를 취하다

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