How do managers have to Italian guests?

소개글

Every single country has a different culture, history and custom. So, hospitality managers must know about other country’s cultures and customs. If managers don’t know that he or she can insult the guests. Whether managers intend it or not, guests feel upset and stressed. That’s why hospitality managers study about other countries.

목차

The following short report presents information on the culture of Italy. The four areas that I examined about Italy were the following:
* What they expect in terms of service.
* How would you deal with that particular cultural group.
* What hospitality expectations do they have that are different from your cultural group.
* Describe and explain the meaning of body language and gestures particular to that
specific cultural group.

본문내용

Italy is very famous country. As you know, pizza and pasta arereally famous Italian foods. 90% of Italians are Catholic. To Italians, family is really important. So they think family picnic and dinner are important things. And Italians think that region is important. Because they live in separate a country for a long time. In Firenze, there is a very famous festival, named ‘San Giovanni’ festival. In this festival, So many people wear middle age costumes, and have a parade on the street.
When you talk with Italians, you have to know Italians communication technique. Italians never speak directly about something. They use a roundabout way. So, if somebody makespset, don’t speak directly to them. When you talk with Italians, keep a smile on your face and stare he or she in the eye.

참고 자료

some informations on the web site.