콜센터사업제안서

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콜센터 사업계획서입니다.

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Goal: Educate and Empower the community
Business Case: Who, What, When, Where, Why & How?
Cross Functional Team: A representative from each internal division and a member from the 2-1-1 Advisory Committee
Stats: Callers demographics
ACD Messaging, Agents Scripts, Social Media, Technology, Real Time Info, Marketing Efforts, Quality, Follow-up Remote and Staffing
Utilizing technology to empower those in need
More effective way to engage millenniums
2-1-1’s database is a valuable “RESOURCE HUB” for local and statewide services
Information is accessible in a variety of ways

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